Crisis Management

Super typhoons, Airplane grounding, SARS, Cyber attacks, Fraud, Occupy, Misconduct, Trade manipulation and so many other incidents can hinder the continuity of normal business, and have considerable impact on the company's reputation as a reliable partner. Some of these events can quickly escalate from a simple incident into a full crisis or even disaster. Managing a crisis requires a different skill set compared to normal management. Taking immediate decisions, even though the situation is unclear and the management team strongly and emotionally disagrees on the right way forward, is not a small feat.

In a short presentation followed by a mini crisis management exercise, Willem will allow the participants to build up experience with Crisis Management.

The key takeaways of the presentation will be:

- Getting ready and organised to have a swift corporate response in crisis situations: be prepared;

- How to make the right decisions under exceptional stressful circumstances, with little or even conflicting information, and enormous time pressure;

- Recognizing bias in information processing;

- Crisis communication: Do's and don'ts.

The mini scenario simulation will allow the audience to experience an immersive crisis situation. In this tabletop exercise, participants will be assigned to the ExCo of a hypothetical company, and then presented with a realistic, live unfolding crisis situation. Short of a real crisis, this is the best way to build a habitual understanding of Crisis Management for any organisation.